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FAQ

In this section, we have included some questions that you may have about our services. If you cannot find the answers to your queries, please feel free to contact us.

 

 

1. What should I do if I see a suspicious article in the bus or at the interchange?
2. Sometimes, two buses of the same service arrive at the same time with one bus being overcrowded and the other almost empty. Why?

3. It is easier for me to alight from the bus if I stand near the exit door, why should I move to the rear of the bus?

4. Are animals allowed on buses and trains?

5. Why is it that bus services serving my estate do not go to where I want directly but requires me to transfer?

6. What is GPS?

7. Why shouldn’t I engage in conversation with the Bus Captain?

8. Sometimes, the Bus Captain refuses to open the door for me despite seeing me trying to catch or board the bus. Why?




 

 

 

1.What should I do if I see a suspicious article in the bus or at the interchange?
If passengers see any suspicious article, they should inform our staff immediately or call the police at 999.

 



2.Sometimes, two buses of the same service arrive at the same time with one bus being overcrowded and the other almost empty. Why?
The reason for this is largely due to adverse traffic conditions on the road and other conditions such as road closure, diversions, weather, accidents etc. Indeed, more than 70% of our delays or bunching are due to these reasons.

 

For example, assuming 3 buses started out being 20 min apart which was sufficient to cater to the demand along the route:


Bus 1 did not meet any problems and hence, was able to run on schedule. Bus 2 encountered a jam while Bus 3 did not encounter any problems. Hence, the time between Bus 1 and Bus 2 was lengthened, while the time between Bus 2 and Bus 3 was shortened.


By taking more than its share of passengers Bus 2 slowed down as a result, while Bus 3 picked up fewer passengers which caused it to speed up. Bus 2 was thus caught in a vicious cycle that came to a head when the third bus caught up.


To the passenger on the ground, he would have waited 30min and it would seem that Bus 2 was crowded while Bus 3 was relatively empty. In the above situation, adding more buses is not a solution, as the same buses will end up being caught in the jam. More bunching will occur when they do eventually emerge from the traffic slowdown.


We assure our commuters that we try as far as possible to ensure that our buses arrive at regular intervals including adjusting the assignment of buses to suit real time conditions though there is a limit to how changes can be made.

 

 

 

3. It is easier for me to alight from the bus if I stand near the exit door, why should I move to the rear of the bus?
The capacity of a bus is a combination of its seating and standing capacity. When passengers fail to move to the rear and prefer to stand near the exit door, the flow of passengers becomes restricted within the bus. This will cause delay as the Bus Captain would have to appeal to passengers to move in to make space for others to board.

Not only is this tiring for the Bus Captain, it also causes delay to all passengers on the bus as well as those wanting to take the bus along the route. We urge our passengers to move to the rear to allow others to board the bus.

Likewise, we also urge our passengers to take the seat near the window if no one is occupying and not put their belongings on any empty seats.

 

 

 

4. Are animals allowed on buses and trains?
Animals are not allowed on board our buses and trains due to hygiene and religious reasons.




5. Why is it that bus services serving my estate do not go to where I want directly but requires me to transfer?
Unfortunately, it is not always possible to have a direct service, as there are literally thousands of possible service combinations and a limited number of buses to fulfill this demand.

Hence, Rapid Penang must trade-off between the needs of an individual and the majority of passengers who stand to benefit from a particular service. Nevertheless, Rapid Penang tries to provide as many links as possible to improve the connectivity




6. What is GPS?

The Global Positioning System (GPS) is a satellite-based bus tracking system. It makes use of a combination of technologies to determine the position of the bus. GPS determines the fare stage by matching the bus actual location on the road against a pre-programmed set of data in the system. When a bus has travelled a certain distance, the system will compare this information with the data and automatically determines the fare stage.



For your safety

1. At the bus stop

1.1 For your own safety, stand on the pavement of the bus stop while waiting for the bus.

1.2 Do not play at or around bus stops as it is dangerous.

1.3 Avoid last minute flagging of the bus.

1.4 Wait for the bus to stop fully before boarding.

1.5 Do not run after a moving bus.

1.6 For the comfort of others, do not bring items on board the buses that may offend others, eg durians, pets.

1.7 Buses are not allowed to perform boarding/alighting activities outside of bus stops. Do not attempt to board or alight from buses at traffic junctions or pedestrian crossings.

2. Getting on the bus

2.1 If payment is by cash, have the exact fare ready.

2.2 Queue up and board the bus in an orderly manner.

2.3 For your own convenience, do not carry big luggage onto the bus.

2.4 For your own safety, do not board at the last minute..

2.5 Do not board the bus from the exit door.

2.6 Hold on firmly to the handrails or stanchion poles when boarding the bus/when paying bus fare.


3. While on the bus

3.1 For cash payment, retain your ticket for checks by inspectors. When a passenger does not pay the correct fare, he is liable to pay the full fare commencing from the expiry point of the first ticket to the point where he is alighting.

3.2 Offer your seat to the elderly, the disabled, those travelling with young children or those more in need of a seat.

3.3 Move quickly to your seat or to the rear to allow other passengers to board.

3.4 Do not smoke, eat, drink or litter in the bus.

3.5 Do not vandalise the bus.

3.6 Report any unusual incidents to the Bus Captain.

3.7 If there's a need to change seat, wait for the bus to stop first before doing so.

3.8 When approached by a traffic inspector, hand your concession pass or cash ticket to the inspector voluntarily for checking.


4. Getting off the bus

4.1 Press the bell and proceed to the exit door in advance to alight.

4.2 Avoid alighting from the front door, as it will obstruct boarding customers.

4.3 Check to see if you have left anything behind.

4.4 Do not attempt to alight at the last minute.

4.5 Hold on firmly to the handrails or stanchion poles while waiting to alight.

 

 

 

7. Why shouldn’t I engage in conversation with the Bus Captain?
Every ride with Rapid Penang revolves around safety. Having a conversation with the Bus Captain will be distracting and might cause him to lose focus on the road. For your own safety, please refrain from doing so.




8. Sometimes, the Bus Captain refuses to open the door for me despite seeing me trying to catch or board the bus. Why?
All of our Bus Captains are required to stop for passengers to board the bus before moving off if they can see the commuters approaching the bus and the bus is still in the designated bus bay. However, the Bus Captains have been advised not to stop for alighting or boarding activities if the bus is overloaded for safety reasons.

For the safety of our passengers, we do not encourage our passengers board the bus if it has reached its maximum capacity. They should instead wait for the next bus to arrive.

 

 

 

 

 

 

 

 

 

 

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